Courses

Events

Capital Projects Assessments & Viability Masterclass 2014

Event date:
12-03-2014 08:00 AM
Event End Date:
12-04-2014 05:00 PM
Cut off date:
12-01-2014
Implementing Practical Strategies to Safeguard the Quality and Integrity of Africa’s Secondary and Higher Education Systems
Africa is in the mid of a very exciting period in its history as far as infrastructure development is concerned. In comparison to a depressed international economic outlook, Africa is experiencing economic growth partly due to capital projects across the continent focusing on the delivery of infrastructure and the unlocking of natural resources fueled by international investment.

Stakeholder Communication & Community Engagement Conference 2014

Event date:
12-03-2014 08:00 AM
Event End Date:
12-05-2014 05:00 PM
Cut off date:
12-02-2014
Implementing Practical Strategies to Safeguard the Quality and Integrity of Africa’s Secondary and Higher Education Systems
Stakeholder Communication and Community Engagement have changed in recent times as organisations are held to be more publicly accountable and socially responsible. Corporations and Government Departments are now required to be more transparent and efficient with their operations and agenda than ever before. Without the cooperation and goodwill of the communities in which they operate you cannot succeed. Gaining trust of stakeholders and communities has become a vital component of every organisation’s business strategy, which has elevated the role that stakeholder and community engagement professionals play in the everyday operation of an organisation.

Next Generation Customer Complaints Management & Resolution

Event date:
12-04-2014 08:00 AM
Event End Date:
12-05-2014 05:00 PM
Cut off date:
12-01-2014
Implementing Practical Strategies to Safeguard the Quality and Integrity of Africa’s Secondary and Higher Education Systems
No matter what industry you work in, there is often scope for boosting overall performance. One of those areas is customer service. Poorly handled customer complaints are one of the quickest ways you can destroy an otherwise stellar service reputation. Research conducted internationally shows that, if you resolve a complaint in the customer’s favour and they will do business with you again 70% of the time and Up to 95% of customers will give you a second chance if you handle their complaint successfully and in a timely manner.
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